Shipping policy

Shipping Policy

At Highon Clothing, we aim to process and deliver your orders as quickly and safely as possible.

1. Order Processing

Orders are normally processed within 1–2 business days after confirmation.

During sales, promotions, holidays, or high-order periods, processing may take a little longer.

2. Delivery Time

Once your order has been dispatched, delivery usually takes:

Major Cities: 2–4 business days
Other Areas: 3–7 business days

Delivery times are estimates and may vary depending on the courier service, location, weather, holidays, or other circumstances beyond our control.

3. Shipping Charges

Applicable shipping charges will be displayed at checkout or communicated to the customer before order confirmation.

Any free-shipping offer will be subject to the terms and conditions of the specific promotion.

4. Order Confirmation

After placing an order, our team may contact you by phone or WhatsApp to confirm your order and delivery details.

Orders may not be dispatched until the required information has been confirmed.

5. Tracking

Once your order has been dispatched, tracking information may be provided to you through the contact details provided during checkout.

You can use the tracking information to check the status of your shipment with the relevant courier company.

6. Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery information, including:

Full name
Complete shipping address
Active phone number

Highon Clothing will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

7. Delayed or Lost Shipments

While we work with reliable courier partners, delivery delays may occasionally occur due to weather, public holidays, operational issues, or other circumstances beyond our control.

If your order appears to be significantly delayed or lost, please contact our customer support team so we can assist you.

8. Refused or Failed Deliveries

If a customer refuses to accept an order or the courier is unable to deliver because of incorrect information or repeated unsuccessful delivery attempts, additional shipping charges may apply for re-delivery.

9. Damaged Package

If your package appears damaged at the time of delivery, please contact Highon Clothing as soon as possible and provide clear pictures or a video of the package and product.

We will review the issue and assist you according to our Exchange Policy.

10. International Shipping

At this time, shipping availability may vary by country and destination. Please contact Highon Clothing before placing an international order to confirm availability and applicable shipping charges.